7-day easy returns & exchanges
Not the right fit? Request a return or a size exchange from My Orders within 7 days of delivery.
How to return or exchange
2. Pickup
Our courier collects the parcel from your address, usually within 2–3 working days.
3. Refund or new size
After a quality check we ship your new size or refund you within 5–7 working days.
Conditions
- Items must be unused, unwashed and in their original packaging with all tags attached.
- Innerwear, socks, face masks and items marked "Final sale" cannot be returned for hygiene reasons.
- Free gifts must be returned with the order.
Refunds
Prepaid orders are refunded to the original payment method. Cash on Delivery orders are refunded by bank transfer or UPI. Shipping fees are refunded only if the item was damaged, defective or wrong.
Frequently asked questions
Can I exchange for a different colour?
Yes, as long as it is in stock. Mention the colour in the note when you request the exchange.
I received a damaged or wrong item. What do I do?
Write to admin@ecom.hickter.com within 48 hours with photos. We replace it at no cost.
Can I cancel my order?
Yes – while it is still being processed you can cancel from My Orders in one click.