This policy explains how eCom By Hickter ("we", "us") collects, uses and protects your personal information when you visit our website or buy from us. By using the website you agree to this policy.
Information we collect
- Account and order details: name, email, phone number, delivery addresses and order history.
- Payment details: online payments are processed by our payment partner (Razorpay). We never see or store your full card number, CVV or UPI PIN.
- Usage data: pages visited, device and browser type, and IP address, used to keep the site secure and working.
How we use it
- To process, ship and support your orders, returns and refunds.
- To send order updates and invoices by email, WhatsApp or SMS (you choose in My Account).
- To send offers only if you subscribe – you can unsubscribe at any time.
- To prevent fraud and meet legal and tax obligations.
Sharing
We share only what is needed with courier partners (to deliver), payment partners (to take payment) and service providers who host our website and send email. We do not sell your personal data.
Cookies
We use essential cookies to keep you signed in and remember your bag and wishlist. You can clear cookies in your browser at any time.
Your choices & rights
You can view and edit your details, addresses and notification choices in My Account, and ask for your account to be deleted from the same page. For any request write to admin@ecom.hickter.com.
Security
Our website uses HTTPS encryption, passwords are stored as secure hashes, and you can turn on 2-step verification for your account.
Last updated: 2026